Privacy Policy
Checkout Privacy Policy
Introduction:
At First Coast House Plans(D.B.A. Martin Engineering, LLC.) we are committed to protecting the privacy and security of our customers’ information. This Privacy Policy outlines the types of personal information we collect during the checkout process, how we use it, and the measures we take to protect it.
Information Collection:
During the checkout process, we may collect the following types of personal information:
- Contact details (name, email address, phone number)
- Shipping and billing addresses
- Payment information (credit/debit card details, PayPal information, etc.)
- Order details (products purchased, quantities, prices)
- Mobile phone number (if provided for SMS updates)
Use of Information:
The personal information collected during checkout is used to:
- Process and fulfill your order
- Communicate with you about your order status
- Provide customer support and handle returns or exchanges
- Improve our products and services
- Send SMS notifications related to your order, if applicable
Information Sharing:
We do not sell or rent your personal information to third parties. Your information may be shared with:
- Payment processors to securely process your payment
- Shipping and logistics partners to deliver your order
- Law enforcement or other governmental authorities if required by law
Mobile Information & Marketing:
We do not share your mobile information with third parties for marketing purposes. Mobile numbers collected during checkout are used solely for order-related communications.
Security Measures:
We implement a variety of security measures to maintain the safety of your personal information, including:
- Encryption (SSL technology to protect payment data)
- Firewalls and security monitoring to prevent unauthorized access
- Internal access controls to limit data access to authorized personnel only
- Employee training on data privacy and security best practices
- Regular audits to ensure compliance with data protection policies
Your Rights:
You have the right to:
- Access, correct, or delete your personal information held by us.
- Opt-out of SMS notifications at any time. You can reply STOP or CANCEL to unsubscribe at any time or contact our customer service for assistance.
Changes to This Policy:
We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page, and we encourage you to review it periodically.
Contact Us:
If you have any questions or concerns about this Privacy Policy, please contact us at [email protected].
We have been very pleased with the work done by FCHP. They responded very quickly to issues/changes we had in the initial planning stage. Their work is clear and concise and I would read more recommend Martin Engineering to anyone wishing to build their own home.
Susan C
10 months ago
Working with Kevin and First Coast is so easy. The whole process went so smoothly and his price is very reasonable. I would definitely recommend them to anyone.
Amelia W.
11 months ago
My experience has been Excellent Extremely satisfied, you all did a great job, I now have my building permit Thank you for such a fast turnaround time Within 1-week I had my Engineered read more stamped plans and it’s all been approved for me to start construction Thank you
Edmond A.
a year ago
read moreKevin was responsive to calls & emails; reasonable charge for services and met his timeframe with all documents. Would use Kevin again and without hesitancy, recommend him to others.
Jim B.
2+ years ago
Kevin did our plans, always replied to my calls, emails, and text. He took on our project in a high demand season, so it took a while to get everything done. Highly recommend!!!
Jose P.
2+ years ago
We were lucky to have our friends recommend First Coast to us. Kevin is great and guided us the whole way. He did our new house plans and the engineering. Great communication throughout read more the whole process and got us everything in a timely manner. Highly recommend! A++
Ashley M.
2+ years ago
Have used FCHP for several projects recently. Very thorough and prompt. Kevin is a true professional and easy to communicate with. Highly recommend you give them a call if you are in read more search of an engineer.
Mark Y.
2+ years ago
Kevin did an incredible job on updating our plans with a quick turnaround within the timeline promised. He promptly replied to all inquiries via email, phone, or text with great customer read more care and professionalism. The ability to see the plans using a 3D online tool was a huge asset for us. The quality of the plans he produced were outstanding and will help us ensure we clearly communicate what we are expecting from the contractor. Highly recommend!!
Stephanie T.
2+ years ago
Amazing company to work with. I am a GC and I use this company often for my drawings for all my projects. Very professional and reasonably priced. Top notch!
Michael T.
2+ years ago
Kevin has been a life saver on multiple occasions. Quick turn around time and very easy to deal with when making changes.
Alexander R.
2+ years ago
